Faq

Frequently Asked Questions

How long does shipping take?
Standard shipping typically takes 5-10 business days within the continental US. Express options are available at checkout for faster delivery.
Do you ship internationally?
Currently, we only ship within the United States.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. Contact us immediately at [email protected] for assistance.

What is your return policy?
We offer a 30-day return policy for most items in original condition. Mattresses and custom furniture may have specific terms—check product pages for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide a return label and instructions.
When will I receive my refund?
Refunds are processed within 5 business days after we receive the returned item.

Are assembly instructions included?
Yes, most furniture and outdoor items include step-by-step assembly guides. Digital manuals are also available on product pages.
Do you offer warranties?
Many products include manufacturer warranties. Refer to individual product descriptions for warranty details.
How do I care for my furniture or decor?
Care instructions are provided with each product. For specific queries, contact [email protected].

What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay. All transactions are encrypted for security.
Is my payment information safe?
Yes, we use SSL encryption to protect your data. We do not store payment details on our servers.

How can I contact customer service?
Reach us at [email protected] for order support, product questions, or feedback. We respond within 24 hours.
Do you have a physical store?
SolHearth operates exclusively online to offer competitive pricing and a wider selection.

Can’t find your question? Email us at [email protected], and we’ll assist you promptly.