Terms of service
1. Agreement to Terms
By accessing and using the SolHearth website (the "Site"), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of the Site immediately. SolHearth reserves the right to update or modify these terms at any time without prior notice.
2. Products and Services
SolHearth specializes in offering high-quality products across categories including Furniture, Lighting, Outdoor, Pet, Mattress, Kitchen, Decorative, and Tools. Product descriptions, images, and prices are subject to change. We strive for accuracy but do not warrant that all information is error-free.
3. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of SolHearth or its licensors and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any materials from the Site is strictly prohibited.
4. Limitation of Liability
SolHearth shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Site or products purchased through it. Our total liability for any claim related to your use of the Site shall not exceed the amount paid for the product in question.
5. Refund Policy
Returns and refunds are accepted within 30 days of delivery for items in original condition. Customized, clearance, or final sale items are non-refundable. To initiate a return, contact our support team at [email protected] with your order details. Refunds will be processed to the original payment method within 14 business days after we receive the returned item.
6. Dispute Resolution
Any disputes arising from these terms or your use of the Site shall be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in the jurisdiction of SolHearth's principal place of business. You agree to waive the right to participate in class-action lawsuits.
7. Governing Law
These Terms of Service are governed by the laws of the jurisdiction where SolHearth is established, without regard to its conflict of law provisions.
8. Contact Information
For questions regarding these terms, please contact us at [email protected]. We typically respond within 2 business days.