Shipping policy

At SolHearth, we are committed to delivering your purchases safely and efficiently. Please review our shipping policy below for details on how we handle orders.

Shipping Method

We offer Standard Shipping for all orders. This service ensures reliable delivery with tracking provided for your convenience. Shipping times may vary based on product availability and destination.

Shipping Destinations

We currently ship to addresses within the United States. International shipping is not available at this time.

Shipping Timeframes

Orders are processed within 1-3 business days after payment confirmation. Standard Shipping typically takes 5-10 business days for delivery. Delays may occur due to high demand, weather, or carrier issues, and we appreciate your patience.

Shipping Costs

Shipping fees are calculated based on the size, weight, and destination of your order. The exact cost will be displayed at checkout before payment. Please note that we do not offer free shipping at this time.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Use this to monitor your package's progress through our carrier's website.

Address Accuracy

Ensure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect addresses provided by the customer. If you need to update your address, contact us immediately at [email protected] before your order ships.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please email [email protected] within 7 days of delivery (or expected delivery date for lost items). Include your order number and photos of any damage for assistance.

Returns and Shipping

For returns, customers are responsible for return shipping costs unless the item is defective or incorrect due to our error. Refer to our Return Policy for full details.

For questions about shipping, contact us at [email protected]. We are here to help!