Privacy policy

Introduction

At SolHearth, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website and purchase our products (Furniture, Lighting, Outdoor, Pet, Mattress, Kitchen, Decorative, and Tools). By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information to provide and improve our services, process orders, and comply with legal obligations. This includes:

Personal Data: Name, email address, shipping address, and payment details (processed securely via third-party payment processors).
Technical Data: IP address, browser type, device information, and cookies for analytics and site functionality.
Usage Data: Pages visited, products viewed, and purchase history to enhance your shopping experience.

How We Use Your Information

Your data is used solely for legitimate business purposes, including:

Processing orders, deliveries, and returns.
Providing customer support via email (e.g., [email protected]).
Sending transactional communications (e.g., order confirmations).
Improving website functionality and product offerings through analytics.
Complying with legal requirements under GDPR, CCPA, and other regulations.

We do not sell or rent your personal data to third parties for marketing purposes.

Data Storage and Security

We implement industry-standard measures to safeguard your data:

Encryption (SSL) for data transmission.
Secure servers with limited access to authorized personnel.
Regular security assessments to prevent unauthorized access or breaches.

Data is retained only as long as necessary for business or legal purposes, after which it is anonymized or deleted.

Your Rights Under GDPR and CCPA

Depending on your location, you may have the right to:

Access, correct, or delete your personal data.
Restrict or object to data processing.
Data portability (receiving your data in a usable format).
Opt-out of data sales (under CCPA).

To exercise these rights, contact us at [email protected]. We will respond within 30 days, as required by law.

Cookies and Tracking

We use cookies to enhance site performance and personalize content. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy.

Third-Party Sharing

We share data only with trusted partners essential for operations (e.g., payment processors, shipping carriers). These parties are contractually obligated to protect your data and comply with privacy laws.

International Data Transfers

As a global business, data may be transferred outside your home country. We ensure such transfers adhere to legal safeguards like GDPR’s adequacy decisions or standard contractual clauses.

Contact Us

For privacy-related inquiries or complaints, email [email protected]. We will address your concerns promptly.