Tracking order

At SolHearth, we understand that you're eager to receive your carefully selected items. To provide you with full visibility into your order's journey, we have a straightforward order tracking process.

How to Track Your Order

1. Once your order is confirmed and shipped, you will receive a shipping confirmation email at the address provided during checkout. This email will contain your unique tracking number and a direct link to track your package.
2. If you have not received this email, please check your spam or junk folder. For further assistance, you can contact our support team at [email protected] with your order number ready.
3. Use the tracking number provided to monitor your shipment's progress.

Tracking Your Package with a Third-Party Service

For a unified and detailed tracking experience, we recommend using reliable third-party logistics tracking websites. These platforms aggregate information from various carriers, making it easy to follow your parcel worldwide.

One highly trusted service is 17Track.

• How to use 17Track:
  • Visit the 17Track website.
  • Enter your tracking number in the search bar.
  • Click 'Track' to view real-time updates, including location, estimated delivery date, and delivery status.

17Track supports numerous carriers and provides notifications for key milestones, ensuring you are always informed.

What Your Tracking Status Means

• Order Confirmed: Your order has been received and is being processed.
• Shipped: Your item has left our warehouse and is with the carrier.
• In Transit: Your package is on its way to the delivery address.
• Out for Delivery: The package is with your local courier and will be delivered soon.
• Delivered: Your order has been successfully delivered.

If your tracking information has not updated for several days or you have any concerns about your delivery, please do not hesitate to reach out to us at [email protected]. We are here to help.